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Getting support

If you experience difficulty with a procedure described in this documentation, visit the Red Hat Customer Portal at http://access.redhat.com. Through the customer portal, you can:

  • Search or browse through the Red Hat Knowledgebase of technical support articles about Red Hat products

  • Submit a support case to Red Hat Global Support Services (GSS)

  • Access other product documentation

If you have a suggestion for improving this guide or have found an error, please submit a Bugzilla report at http://bugzilla.redhat.com against Product for the Documentation component. Provide specific details, such as the section number, guide name, and OpenShift Serverless version so we can easily locate the content.

Gathering diagnostic information for support

When opening a support case, it is helpful to provide debugging information about your cluster to Red Hat Support.

The must-gather tool enables you to collect diagnostic information about your OpenShift Container Platform cluster, including data related to OpenShift Serverless.

For prompt support, supply diagnostic information for both OpenShift Container Platform and OpenShift Serverless.

About the must-gather tool

The oc adm must-gather CLI command collects the information from your cluster that is most likely needed for debugging issues, including:

  • Resource definitions

  • Service logs

By default, the oc adm must-gather command uses the default plug-in image and writes into ./must-gather.local.

Alternatively, you can collect specific information by running the command with the appropriate arguments as described in the following sections:

  • To collect data related to one or more specific features, use the --image argument with an image, as listed in a following section.

    For example:

    $ oc adm must-gather  --image=registry.redhat.io/container-native-virtualization/cnv-must-gather-rhel8:v4.9.0
  • To collect the audit logs, use the -- /usr/bin/gather_audit_logs argument, as described in a following section.

    For example:

    $ oc adm must-gather -- /usr/bin/gather_audit_logs

    Audit logs are not collected as part of the default set of information to reduce the size of the files.

When you run oc adm must-gather, a new pod with a random name is created in a new project on the cluster. The data is collected on that pod and saved in a new directory that starts with must-gather.local. This directory is created in the current working directory.

For example:

NAMESPACE                      NAME                 READY   STATUS      RESTARTS      AGE
...
openshift-must-gather-5drcj    must-gather-bklx4    2/2     Running     0             72s
openshift-must-gather-5drcj    must-gather-s8sdh    2/2     Running     0             72s
...

About collecting OpenShift Serverless data

You can use the oc adm must-gather CLI command to collect information about your cluster, including features and objects associated with OpenShift Serverless. To collect OpenShift Serverless data with must-gather, you must specify the OpenShift Serverless image and the image tag for your installed version of OpenShift Serverless.

Prerequisites
  • Install the OpenShift CLI (oc).

Procedure
  • Collect data by using the oc adm must-gather command:

    $ oc adm must-gather --image=registry.redhat.io/openshift-serverless-1/svls-must-gather-rhel8:<image_version_tag>
    Example command
    $ oc adm must-gather --image=registry.redhat.io/openshift-serverless-1/svls-must-gather-rhel8:1.14.0