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Collecting OpenShift sandboxed containers data for Red Hat Support

When opening a support case, it is helpful to provide debugging information about your cluster to Red Hat Support.

The must-gather tool enables you to collect diagnostic information about your OpenShift Container Platform cluster, including virtual machines and other data related to OpenShift sandboxed containers.

For prompt support, supply diagnostic information for both OpenShift Container Platform and OpenShift sandboxed containers.

About the must-gather tool

The oc adm must-gather CLI command collects the information from your cluster that is most likely needed for debugging issues, including:

  • Resource definitions

  • Service logs

By default, the oc adm must-gather command uses the default plugin image and writes into ./must-gather.local.

Alternatively, you can collect specific information by running the command with the appropriate arguments as described in the following sections:

  • To collect data related to one or more specific features, use the --image argument with an image, as listed in a following section.

    For example:

    $ oc adm must-gather  --image=registry.redhat.io/container-native-virtualization/cnv-must-gather-rhel8:v4.9.0

  • To collect the audit logs, use the -- /usr/bin/gather_audit_logs argument, as described in a following section.

    For example:

    $ oc adm must-gather -- /usr/bin/gather_audit_logs

    Audit logs are not collected as part of the default set of information to reduce the size of the files.

When you run oc adm must-gather, a new pod with a random name is created in a new project on the cluster. The data is collected on that pod and saved in a new directory that starts with must-gather.local. This directory is created in the current working directory.

For example:

NAMESPACE                      NAME                 READY   STATUS      RESTARTS      AGE
...
openshift-must-gather-5drcj    must-gather-bklx4    2/2     Running     0             72s
openshift-must-gather-5drcj    must-gather-s8sdh    2/2     Running     0             72s
...

About collecting OpenShift sandboxed containers data

You can use the oc adm must-gather CLI command to collect information about your cluster. The following features and objects are associated with OpenShift sandboxed containers:

  • All namespaces and their child objects that belong to any OpenShift sandboxed containers resources

  • All OpenShift sandboxed containers custom resource definitions (CRDs)

The oc adm must-gather CLI command collects the following component logs:

  • QEMU logs

  • Audit logs

  • OpenShift sandboxed containers logs

  • CRI-O logs

These component logs are collected as long as there is at least one pod running with the kata runtime.

To collect OpenShift sandboxed containers data with must-gather, you must specify the OpenShift sandboxed containers image:

--image=registry.redhat.io/openshift-sandboxed-containers-tech-preview/osc-must-gather-rhel8:1.1.0

Additional resources