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Chapter 1. Cluster notifications

As a cluster administrator, you need to stay informed about the health and status of your clusters so you can take action when issues arise or maintenance is required. Red Hat OpenShift Service on AWS automatically sends email notifications to keep you and your team updated on cluster events, incidents, upgrades, and maintenance activities. You can configure who receives these alerts and understand what each notification means to ensure the right people respond at the right time.

Cluster notifications give important information about the health of your cluster. You can view notifications sent to your cluster in the Cluster history tab on the Red Hat Hybrid Cloud Console.

Prerequisites

  • You have logged in to the Hybrid Cloud Console.

Procedure

  1. Navigate to the Clusters page of the Hybrid Cloud Console.
  2. Click the name of your cluster to go to the cluster details page.

  3. Click the Cluster history tab.

    Cluster notifications appear under the Cluster history heading.

  4. Optional: Filter for relevant cluster notifications.

    Use the filter controls to hide cluster notifications that are not relevant to you, so that you can focus on your area of expertise or on resolving a critical issue. You can filter notifications based on text in the notification description, severity level, notification type, when you received the notification, and the system or person that triggered the notification.

1.2. Add notification contacts to your cluster
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Configure additional users as notification contacts to ensure that all appropriate users receive cluster notification emails.

Prerequisites

  • Your cluster is deployed and registered to the Red Hat Hybrid Cloud Console.
  • You are logged in to the Hybrid Cloud Console as the cluster owner or as a user with the cluster editor role.
  • The intended notification recipient has a Red Hat Customer Portal account associated with the same organization as the cluster owner.

Procedure

  1. Navigate to the Clusters page of the Hybrid Cloud Console.
  2. Click the name of your cluster to go to the cluster details page.
  3. Click the Support tab.
  4. On the Support tab, find the Notification contacts section.
  5. Click Add notification contact.
  6. In the Red Hat username or email field, enter the email address or the user name of the new recipient.
  7. Click Add contact.

Verification

  • The "Notification contact added successfully" message is displayed.

1.3. Troubleshoot cluster notifications
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If you are not receiving cluster notification emails, troubleshoot the issue by checking email filters, verifying notification contacts, and confirming network access.

Procedure

  1. Ensure that emails sent from @redhat.com addresses are not filtered out of your email inbox.
  2. Ensure that your correct email address is listed as a notification contact for the cluster.
  3. If you are not listed as a notification contact, ask the cluster owner or administrator to add you as a notification contact.
  4. If your cluster does not receive notifications, ensure that your cluster can access resources at api.openshift.com.
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