AI-powered support

You can access several AI-powered tools within the Hybrid Cloud Console to help with your tasks.

Depending on your needs, you can use Ask Red Hat, RHEL Lightspeed, OpenShift Assisted Installer, or the Hybrid Cloud Console virtual assistant to help you find answers, configure settings, and more.

The AI assistants retain your chat history, can remain open in the console as you work, and can be minimized. You can use multiple AI assistants at the same time and toggle between your conversations.

Access Red Hat's AI assistants
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Access Ask Red Hat, RHEL Lightspeed, OpenShift Assisted Installer, or the Hybrid Cloud Console virtual assistant.

Before you begin
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  • You are logged in to the Hybrid Cloud Console. Note
    You cannot log in to the Hybrid Cloud Console with your email address unless your email address is the same as your Red Hat login. For more information, see Find your Red Hat login.
  • Your account has valid Red Hat subscriptions for the selected AI assistant:
    • Ask Red Hat requires one active subscription or trial subscription.
    • RHEL Lightspeed requires a RHEL subscription. See the RHEL Lightspeed documentation for more details.
    • OpenShift Assisted Installer and the Hybrid Cloud Console virtual assistant do not have a specific subscription requirement.

Procedure
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  1. Click the AI assistants icon in the lower right of the Hybrid Cloud Console screen. The AI assistants panel opens. You can also access the AI assistants from the help panel by clicking the Help button, then clicking the robot icon.
  2. Select an AI assistant from the AI Assistant list to start a conversation with Ask Red Hat, RHEL Lightspeed, OpenShift Assisted Installer, or the Hybrid Cloud Console virtual assistant.
  3. Click an example question, or type your query in the Send a message field and then press the Enter key.

Ask Red Hat
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Ask Red Hat is a conversational AI search tool built on Red Hat open-source AI technologies. It has access to a range of Red Hat content including product documentation, the Red Hat Knowledgebase, and product security content such as CVEs and advisories. Use it to perform the following tasks:

  • Search for quick answers about Red Hat products, including error messages, security vulnerabilities, and general usage.
  • Access the Red Hat Knowledgebase, documentation, and other resources to find solutions to issues related to Red Hat products.

RHEL Lightspeed
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The RHEL Lightspeed assistant can help provide answers to questions about Red Hat Enterprise Linux (RHEL) systems, support with troubleshooting, recommendations, help with understanding log files, and more.

Virtual assistant
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The Hybrid Cloud Console virtual assistant can help with tasks such as changing your personal information, requesting access from your administrator, displaying critical vulnerabilities, and providing recommendations from Advisor.

While it is not possible to retrieve the identity of your Organization Administrator from the Hybrid Cloud Console, you can use the virtual assistant to send a message to your Organization Administrator to request access to Hybrid Cloud Console services.