Installation troubleshooting

Inspect install or uninstall logs

To display install logs:

  • Run the following command, replacing <cluster_name> with the name of your cluster:

    $ rosa logs install --cluster=<cluster_name>
  • To watch the logs, include the --watch flag:

    $ rosa logs install --cluster=<cluster_name> --watch

To display uninstall logs:

  • Run the following command, replacing <cluster_name> with the name of your cluster:

    $ rosa logs uninstall --cluster=<cluster_name>
  • To watch the logs, include the --watch flag:

    $ rosa logs uninstall --cluster=<cluster_name> --watch

Verify your Amazon Web Services (AWS) account permissions

Run the following command to verify your AWS account has the correct permissions:

$ rosa verify permissions

If you receive any errors, double check to ensure than an SCP is not applied to your AWS account. If you are required to use an SCP, see Red Hat Requirements for Customer Cloud Subscriptions for details on the minimum required SCP.

Verify your AWS account and quota

Run the following command to verify you have the available quota on your AWS account:

$ rosa verify quota

AWS quotas change based on region. Be sure you are verifying your quota for the correct AWS region. If you need to increase your quota, navigate to your AWS console, and request a quota increase for the service that failed.

AWS notification emails

When creating a cluster, the Red Hat OpenShift Service on AWS service creates small instances in all supported regions. This check ensures the AWS account being used can deploy to each supported region.

For AWS accounts that are not using all supported regions, AWS may send one or more emails confirming that "Your Request For Accessing AWS Resources Has Been Validated". Typically the sender of this email is aws-verification@amazon.com.

This is expected behavior as the Red Hat OpenShift Service on AWS service is validating your AWS account configuration.