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This document describes how to troubleshoot cluster deployment errors.

Obtaining information on a failed cluster

If a cluster deployment fails, the cluster is put into an "error" state.

Procedure

Run the following command to get more information:

$ rosa describe cluster -c <my_cluster_name> --debug

Failing to create a cluster with an osdCcsAdmin error

If a cluster creation action fails, you can receive the following error message.

Example output
Failed to create cluster: Unable to create cluster spec: Failed to get access keys for user 'osdCcsAdmin': NoSuchEntity: The user with name osdCcsAdmin cannot be found.
Procedure

To fix this issue:

  1. Delete the stack:

    $ rosa init --delete
  2. Reinitialize your account:

    $ rosa init

Creating the service role for the elastic load balancer (ELB)

If you have not created a load balancer in your AWS account, it is possible that the service role for the elastic load balancer (ELB) might not exist yet. You may receive the following error:

Error: Error creating network Load Balancer: AccessDenied: User: arn:aws:sts::xxxxxxxxxxxx:assumed-role/ManagedOpenShift-Installer-Role/xxxxxxxxxxxxxxxxxxx is not authorized to perform: iam:CreateServiceLinkedRole on resource: arn:aws:iam::xxxxxxxxxxxx:role/aws-service-role/elasticloadbalancing.amazonaws.com/AWSServiceRoleForElasticLoadBalancing"
Procedure

To resolve this issue, ensure that the role exists on your AWS account. If not, create this role with the following command:

aws iam get-role --role-name "AWSServiceRoleForElasticLoadBalancing" || aws iam create-service-linked-role --aws-service-name "elasticloadbalancing.amazonaws.com"

This command only needs to be executed once per account.