Red Hat OpenShift Service on AWS service definition

Red Hat OpenShift Service on AWS is billed through Amazon Web Services (AWS) based on the usage of AWS components used by the service, such as load balancers, storage, EC2 instances, other components, and Red Hat subscriptions for the OpenShift service.

Any additional Red Hat software must be purchased separately.

Customers can self-service their clusters, including, but not limited to:

You can perform these self-service tasks using the Red Hat OpenShift Service on AWS (ROSA) CLI, rosa.

Single availability zone clusters require a minimum of 3 control plane nodes, 2 infrastructure nodes, and 2 worker nodes deployed to a single availability zone.

Multiple availability zone clusters require a minimum of 3 control plane nodes, 3 infrastructure nodes, and 3 worker nodes. Additional nodes must be purchased in multiples of three to maintain proper node distribution.

All Red Hat OpenShift Service on AWS clusters support a maximum of 180 worker nodes.

Control plane and infrastructure nodes are deployed and managed by Red Hat. Shutting down the underlying infrastructure through the cloud provider console is unsupported and can lead to data loss. There are at least 3 control plane nodes that handle etcd- and API-related workloads. There are at least 2 infrastructure nodes that handle metrics, routing, the web console, and other workloads. You must not run any workloads on the control and infrastructure nodes. Any workloads you intend to run must be deployed on worker nodes. See the Red Hat Operator support section below for more information about Red Hat workloads that must be deployed on worker nodes.

Red Hat OpenShift Service on AWS offers the following worker node instance types and sizes:

The following AWS regions are currently available for Red Hat OpenShift 4 and are supported for Red Hat OpenShift Service on AWS.

Multiple availability zone clusters can only be deployed in regions with at least 3 availability zones. For more information, see the Regions and Availability Zones section in the AWS documentation.

Each new Red Hat OpenShift Service on AWS cluster is installed within an installer-created or preexisting Virtual Private Cloud (VPC) in a single region, with the option to deploy into a single availability zone (Single-AZ) or across multiple availability zones (Multi-AZ). This provides cluster-level network and resource isolation, and enables cloud-provider VPC settings, such as VPN connections and VPC Peering. Persistent volumes (PVs) are backed by Amazon Elastic Block Storage (Amazon EBS), and are specific to the availability zone in which they are provisioned. Persistent volume claims (PVCs) do not bind to a volume until the associated pod resource is assigned into a specific availability zone to prevent unschedulable pods. Availability zone-specific resources are only usable by resources in the same availability zone.

Red Hat OpenShift Service on AWS supports the use of AWS Local Zones, which are metropolis-centralized availability zones where customers can place latency-sensitive application workloads. Local Zones are extensions of AWS Regions that have their own internet connection. For more information about AWS Local Zones, see the AWS documentation How Local Zones work.

For steps to enable AWS Local Zones and to add a Local Zone to a machine pool, see Configuring Local Zones for machine pools.

Any SLAs for the service itself are defined in Appendix 4 of the Red Hat Enterprise Agreement Appendix 4 (Online Subscription Services).

When a cluster transitions to a Limited Support status, Red Hat no longer proactively monitors the cluster, the SLA is no longer applicable, and credits requested against the SLA are denied. It does not mean that you no longer have product support. In some cases, the cluster can return to a fully-supported status if you remediate the violating factors. However, in other cases, you might have to delete and recreate the cluster.

A cluster might move to a Limited Support status for many reasons, including the following scenarios:

If you have questions about a specific action that might cause a cluster to move to a Limited Support status or need further assistance, open a support ticket.

Red Hat OpenShift Service on AWS includes Red Hat Premium Support, which can be accessed by using the Red Hat Customer Portal.

See Red Hat OpenShift Service on AWS SLAs for support response times.

AWS support is subject to a customer’s existing support contract with AWS.

Cluster audit logs are available through AWS CloudWatch, if the integration is enabled. If the integration is not enabled, you can request the audit logs by opening a support case.

Application logs sent to STDOUT are collected by Fluentd and forwarded to AWS CloudWatch through the cluster logging stack, if it is installed.

Red Hat OpenShift Service on AWS clusters come with an integrated Prometheus stack for cluster monitoring including CPU, memory, and network-based metrics. This is accessible through the web console. These metrics also allow for horizontal pod autoscaling based on CPU or memory metrics provided by an Red Hat OpenShift Service on AWS user.

Red Hat communicates the health and status of Red Hat OpenShift Service on AWS clusters through a combination of a cluster dashboard available in OpenShift Cluster Manager, and email notifications sent to the email address of the contact that originally deployed the cluster, and any additional contacts specified by the customer.

To use a custom hostname for a route, you must update your DNS provider by creating a canonical name (CNAME) record. Your CNAME record should map the OpenShift canonical router hostname to your custom domain. The OpenShift canonical router hostname is shown on the Route Details page after a route is created. Alternatively, a wildcard CNAME record can be created once to route all subdomains for a given hostname to the cluster’s router.

Red Hat OpenShift Service on AWS includes TLS security certificates needed for both internal and external services on the cluster. For external routes, there are two separate TLS wildcard certificates that are provided and installed on each cluster: one is for the web console and route default hostnames, and the other is for the API endpoint. Let’s Encrypt is the certificate authority used for certificates. Routes within the cluster, such as the internal API endpoint, use TLS certificates signed by the cluster’s built-in certificate authority and require the CA bundle available in every pod for trusting the TLS certificate.

Red Hat OpenShift Service on AWS supports the use of custom certificate authorities to be trusted by builds when pulling images from an image registry.

Red Hat OpenShift Service on AWS uses up to five different load balancers:

Project administrators can add route annotations for many different purposes, including ingress control through IP allow-listing.

Ingress policies can also be changed by using NetworkPolicy objects, which leverage the ovs-networkpolicy plugin. This allows for full control over the ingress network policy down to the pod level, including between pods on the same cluster and even in the same namespace.

All cluster ingress traffic will go through the defined load balancers. Direct access to all nodes is blocked by cloud configuration.

Pod egress traffic control through EgressNetworkPolicy objects can be used to prevent or limit outbound traffic in Red Hat OpenShift Service on AWS.

Public outbound traffic from the control plane and infrastructure nodes is required and necessary to maintain cluster image security and cluster monitoring. This requires that the 0.0.0.0/0 route belongs only to the Internet gateway; it is not possible to route this range over private connections.

OpenShift 4 clusters use NAT gateways to present a public, static IP for any public outbound traffic leaving the cluster. Each availability zone a cluster is deployed into receives a distinct NAT gateway, therefore up to 3 unique static IP addresses can exist for cluster egress traffic. Any traffic that remains inside the cluster, or that does not go out to the public Internet, will not pass through the NAT gateway and will have a source IP address belonging to the node that the traffic originated from. Node IP addresses are dynamic; therefore, a customer must not rely on whitelisting individual IP addresses when accessing private resources.

Customers can determine their public static IP addresses by running a pod on the cluster and then querying an external service. For example:

Red Hat OpenShift Service on AWS allows for the configuration of a private network connection through AWS-managed technologies, such as:

For Red Hat OpenShift Service on AWS clusters that have a private cloud network configuration, a customer can specify internal DNS servers available on that private connection, that should be queried for explicitly provided domains.

Network verification checks run automatically when you deploy a Red Hat OpenShift Service on AWS cluster into an existing Virtual Private Cloud (VPC) or create an additional machine pool with a subnet that is new to your cluster. The checks validate your network configuration and highlight errors, enabling you to resolve configuration issues prior to deployment.

You can also run the network verification checks manually to validate the configuration for an existing cluster.

Control plane, infrastructure, and worker nodes use encrypted-at-rest Amazon Elastic Block Store (Amazon EBS) storage.

EBS volumes that are used for PVs are encrypted-at-rest by default.

Persistent volumes (PVs) are backed by Amazon Elastic Block Store (Amazon EBS), which is Read-Write-Once.

PVs can be attached only to a single node at a time and are specific to the availability zone in which they were provisioned. However, PVs can be attached to any node in the availability zone.

Each cloud provider has its own limits for how many PVs can be attached to a single node. See AWS instance type limits for details.

The AWS CSI Driver can be used to provide RWX support for Red Hat OpenShift Service on AWS. A community Operator is provided to simplify setup. See Amazon Elastic File Storage Setup for OpenShift Dedicated and Red Hat OpenShift Service on AWS for details.

Application and application data backups are not a part of the Red Hat OpenShift Service on AWS service. The following table outlines the cluster backup policy.

Node autoscaling is available on Red Hat OpenShift Service on AWS. You can configure the autoscaler option to automatically scale the number of machines in a cluster.

Customers can create and run daemonsets on Red Hat OpenShift Service on AWS. To restrict daemonsets to only running on worker nodes, use the following nodeSelector:

In a multiple availability zone cluster, control plane nodes are distributed across availability zones and at least one worker node is required in each availability zone.

Custom node labels are created by Red Hat during node creation and cannot be changed on Red Hat OpenShift Service on AWS clusters at this time. However, custom labels are supported when creating new machine pools.

Red Hat OpenShift Service on AWS is run as a service and is kept up to date with the latest OpenShift Container Platform version. Upgrade scheduling to the latest version is available.

Upgrades can be scheduled using the ROSA CLI, rosa, or through OpenShift Cluster Manager.

See the Red Hat OpenShift Service on AWS Life Cycle for more information on the upgrade policy and procedures.

Red Hat OpenShift support for Windows Containers is not available on Red Hat OpenShift Service on AWS at this time.

Red Hat OpenShift Service on AWS runs on OpenShift 4 and uses CRI-O as the only available container engine.

Red Hat OpenShift Service on AWS runs on OpenShift 4 and uses Red Hat CoreOS as the operating system for all control plane and worker nodes.

Red Hat workloads typically refer to Red Hat-provided Operators made available through Operator Hub. Red Hat workloads are not managed by the Red Hat SRE team, and must be deployed on worker nodes. These Operators may require additional Red Hat subscriptions, and may incur additional cloud infrastructure costs. Examples of these Red Hat-provided Operators are:

All Operators listed in the OperatorHub marketplace should be available for installation. These Operators are considered customer workloads, and are not monitored by Red Hat SRE.

Authentication for the cluster can be configured using either OpenShift Cluster Manager or cluster creation process or using the ROSA CLI, rosa. ROSA is not an identity provider, and all access to the cluster must be managed by the customer as part of their integrated solution. The use of multiple identity providers provisioned at the same time is supported. The following identity providers are supported:

Privileged containers are available for users with the cluster-admin role. Usage of privileged containers as cluster-admin is subject to the responsibilities and exclusion notes in the Red Hat Enterprise Agreement Appendix 4 (Online Subscription Services).

In addition to normal users, Red Hat OpenShift Service on AWS provides access to an ROSA-specific group called dedicated-admin. Any users on the cluster that are members of the dedicated-admin group:

The administrator of Red Hat OpenShift Service on AWS has default access to the cluster-admin role for your organization’s cluster. While logged into an account with the cluster-admin role, users have increased permissions to run privileged security contexts.

By default, all users have the ability to create, update, and delete their projects. This can be restricted if a member of the dedicated-admin group removes the self-provisioner role from authenticated users:

Restrictions can be reverted by applying:

See Understanding process and security for ROSA for the latest compliance information.

With Red Hat OpenShift Service on AWS, AWS provides a standard DDoS protection on all load balancers, called AWS Shield. This provides 95% protection against most commonly used level 3 and 4 attacks on all the public facing load balancers used for Red Hat OpenShift Service on AWS. A 10-second timeout is added for HTTP requests coming to the haproxy router to receive a response or the connection is closed to provide additional protection.

In Red Hat OpenShift Service on AWS, the control plane storage is encrypted at rest by default and this includes encryption of the etcd volumes. This storage-level encryption is provided through the storage layer of the cloud provider.

You can also enable etcd encryption, which encrypts the key values in etcd, but not the keys. If you enable etcd encryption, the following Kubernetes API server and OpenShift API server resources are encrypted:

The etcd encryption feature is not enabled by default and it can be enabled only at cluster installation time. Even with etcd encryption enabled, the etcd key values are accessible to anyone with access to the control plane nodes or cluster-admin privileges.