- Documentation
- Red Hat OpenShift Service on AWS
- Introduction to ROSA
- Support for ROSA history bug_report picture_as_pdf
- About
- What's new
- Introduction to ROSA
- Tutorials
- Verifying Permissions for a ROSA STS Deployment
- Configuring the Cluster Log Forwarder for Cloudwatch logs and STS
- Using AWS WAF and Amazon CloudFront to protect ROSA workloads
- Using AWS WAF and AWS ALBs to protect ROSA workloads
- Deploying OpenShift API for Data Protection on a ROSA cluster
- AWS Load Balancer Operator on ROSA
- Configuring ROSA/OSD to use custom TLS ciphers on the ingress controllers
- Configuring Microsoft Entra ID (formerly Azure Active Directory) as an identity provider
- Using AWS Secrets Manager CSI on ROSA with STS
- Getting started
- Prepare your environment
- Install ROSA with HCP clusters
- Install ROSA Classic clusters
- Creating a ROSA cluster with STS using the default options
- Creating a ROSA cluster with STS using customizations
- Interactive cluster creation mode reference
- Creating an AWS PrivateLink cluster on ROSA
- Configuring a shared virtual private cloud for ROSA clusters
- Accessing a ROSA cluster
- Configuring identity providers using Red Hat OpenShift Cluster Manager
- Revoking access to a ROSA cluster
- Deleting a ROSA cluster
- Deploying ROSA without AWS STS
- AWS prerequisites for ROSA
- Understanding the ROSA deployment workflow
- Required AWS service quotas
- Configuring your AWS account
- Installing the ROSA CLI
- Creating a ROSA cluster without AWS STS
- Configuring a private cluster
- Deleting access to a ROSA cluster
- Deleting a ROSA cluster
- Command quick reference for creating clusters and users
- CLI tools
- Red Hat OpenShift Cluster Manager
- Cluster administration
- Security and compliance
- Authentication and authorization
- Upgrading
- CI/CD
- Add-on services
- Storage
- Registry
- Networking
- Application development
- Backing up and restoring applications
- Logging
- Release notes
- Support
- About Logging
- Installing Logging
- Accessing the service logs
- Viewing cluster logs in the AWS Console
- Configuring your Logging deployment
- Logging using LokiStack
- Viewing logs for a specific resource
- Viewing cluster logs in Kibana
- Log collection and forwarding
- Updating Logging
- Viewing cluster dashboards
- Troubleshooting Logging
- Uninstalling Logging
- Exported fields
- Monitoring
- Monitoring overview
- Accessing monitoring for user-defined projects
- Configuring the monitoring stack
- Disabling monitoring for user-defined projects
- Enabling alert routing for user-defined projects
- Managing metrics
- Managing alerts
- Reviewing monitoring dashboards
- Accessing third-party monitoring APIs
- Troubleshooting monitoring issues
- Config map reference for the Cluster Monitoring Operator
- Service Mesh
- Service Mesh 2.x
- About OpenShift Service Mesh
- Service Mesh 2.x release notes
- Service Mesh architecture
- Service Mesh deployment models
- Service Mesh and Istio differences
- Preparing to install Service Mesh
- Installing the Operators
- Creating the ServiceMeshControlPlane
- Adding workloads to a service mesh
- Enabling sidecar injection
- Upgrading Service Mesh
- Managing users and profiles
- Security
- Traffic management
- Metrics, logs, and traces
- Performance and scalability
- Deploying to production
- Federation
- Extensions
- 3scale WebAssembly for 2.1
- 3scale Istio adapter for 2.0
- Troubleshooting Service Mesh
- Control plane configuration reference
- Kiali configuration reference
- Jaeger configuration reference
- Uninstalling Service Mesh
- Service Mesh 1.x
- Service Mesh 1.x release notes
- Service Mesh architecture
- Service Mesh and Istio differences
- Preparing to install Service Mesh
- Installing Service Mesh
- Security
- Traffic management
- Deploying applications on Service Mesh
- Data visualization and observability
- Custom resources
- 3scale Istio adapter for 1.x
- Removing Service Mesh
- Service Mesh 2.x
- Serverless
- Troubleshooting
Getting support for Red Hat OpenShift Service on AWS
Get support for Red Hat OpenShift Service on AWS (ROSA).
Getting support
If you experience difficulty with a procedure described in this documentation, visit the Red Hat Customer Portal. Through the Customer Portal, you can:
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Search or browse through the Red Hat Knowledgebase of technical support articles about Red Hat products.
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Access other product documentation.
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Submit a support case to Red Hat Support:
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Click Open a New Case.
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Select the reason for the support ticket, such as
Defect/BugorAccount/Customer Service Request. -
In the
Productfield, enterOpenShiftto filter the list. SelectRed Hat OpenShift Service on AWSand the version from the drop-down menus. -
Complete the remaining fields.
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On the Review page, select the correct cluster ID that you are contacting support about, and click
Submit.
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An AWS Business or Enterprise Support plan is not required to obtain support from AWS for ROSA, but AWS recommends that ROSA customers enable at least AWS Business Support. For more information, see AWS Support.
If you have a suggestion for improving this documentation or have found an error, submit a Jira issue for the most relevant documentation component. Be sure to provide specific details, such as the section name and Red Hat OpenShift Service on AWS version.