OpenShift Container Platform collects anonymized aggregated information about the health, usage, and size of clusters and reports it to Red Hat via two integrated components: Telemetry and the Insights Operator. This information allows Red Hat to improve OpenShift Container Platform and to react to issues that impact customers more quickly. This also simplifies the subscription and entitlement process for Red Hat customers and enables the Red Hat OpenShift Cluster Manager service to provide an overview of your clusters and their health and subscription status.
A cluster that reports data to Red Hat via Telemetry and the Insights Operator is considered a connected cluster.
Telemetry sends a carefully chosen subset of the cluster monitoring metrics to Red Hat. These metrics are sent continuously and describe:
The size of an OpenShift Container Platform cluster
The health and status of OpenShift Container Platform components
The health and status of any upgrade being performed
Limited usage information about OpenShift Container Platform components and features
Summary info about alerts reported by the cluster monitoring component
This continuous stream of data is used by Red Hat to monitor the health of clusters in real time and to react as necessary to problems that impact our customers. It also allows Red Hat to roll out OpenShift Container Platform upgrades to customers so as to minimize service impact and continuously improve the upgrade experience.
This debugging information is available to Red Hat Support and engineering teams with the same restrictions as accessing data reported via support cases. All connected cluster information is used by Red Hat to help make OpenShift Container Platform better and more intuitive to use. None of the information is shared with third parties.
Primary information collected by Telemetry includes:
The number of updates available per cluster
Channel and image repository used for an update
The number of errors that occurred during an update
Progress information of running updates
The number of machines per cluster
The number of CPU cores and size of RAM of the machines
The number of members in the etcd cluster and number of objects currently stored in the etcd cluster
The number of CPU cores and RAM used per machine type - infra or master
The number of CPU cores and RAM used per cluster
Use of OpenShift Container Platform framework components per cluster
The version of the OpenShift Container Platform cluster
Health, condition, and status for any OpenShift Container Platform framework component that is installed on the cluster, for example Cluster Version Operator, Cluster Monitoring, Image Registry, and Elasticsearch for Logging
A unique random identifier that is generated during installation
The name of the platform that OpenShift Container Platform is deployed on, such as Amazon Web Services
Telemetry does not collect identifying information such as user names, passwords, or the names or addresses of user resources.
The Insights Operator periodically gathers anonymized configuration and component failure status and reports that to Red Hat. This is a subset of the information captured by the must-gather tool and allows Red Hat to assess important configuration and deeper failure data than is reported via Telemetry. This data is sent several times a day and describes:
Important configuration information about the environment that the cluster runs in
Details about the state of the cluster and its major components
Debugging information about infrastructure Pods or nodes that are reporting failures
This debugging information is available to Red Hat Support and engineering teams with the same restrictions as accessing data reported via support cases. All connected cluster information is used by Red Hat to help make OpenShift Container Platform better and more intuitive to use. None of the information is shared with third parties.
Primary information collected by the Insights Operator includes:
The version of the cluster and its components, as well as the unique cluster identifier
Channel and image repository used for an update
Details about errors that have occurred in the cluster components
Progress and health information of running updates and the status of any component upgrades
Anonymized details about the cluster configuration that is relevant to Red Hat Support
Details about any Technology Preview or unsupported configurations that might impact Red Hat Support
Details of the platform that OpenShift Container Platform is deployed on, such as Amazon Web Services, and the region that the cluster is located in
Information about Pods of degraded OpenShift Container Platform cluster Operators
Information about nodes marked as NotReady
Events for all name spaces listed as "related objects" for Degraded operator
Anonymized certificate signing requests (CSR) and information about the validity of certificates
Configuration settings stored in ConfigMap objects in the openshift-config name space
The image pruner configuration, as well as how often OpenShift Container Platform prunes images and the status of pruning jobs.
The image registry configuration, such as where OpenShift Container Platform stores images.
The Insights Operator does not collect identifying information such as user names, passwords, certificates, or the names or addresses of user resources.