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Support overview

You can request assistance from Red Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.

Opening support tickets

If you have encountered an issue that requires immediate assistance from Red Hat Support, you can submit a support case.

To report a bug, you can create a Jira issue directly.

Submitting a support case

To request support from Red Hat Support, follow the instructions for submitting a support case.

It is helpful to collect debugging data to include with your support request.

Collecting data for Red Hat Support

You can gather debugging information by performing the following steps:

Collecting data about your environment

Configure Prometheus and Alertmanager and collect must-gather data for OpenShift Container Platform and OpenShift Virtualization.

must-gather tool for OpenShift Virtualization

Configure and use the must-gather tool.

Collecting data about VMs

Collect must-gather data and memory dumps from VMs.

Creating a Jira issue

To report a bug, you can create a Jira issue directly by filling out the form on the Create Issue page.

Web console monitoring

You can monitor the health of your cluster and VMs by using the OpenShift Container Platform web console. The web console displays resource usage, alerts, events, and trends for your cluster and for OpenShift Virtualization components and resources.

Table 1. Web console pages for monitoring and troubleshooting
Page Description

Overview page

Cluster details, status, alerts, inventory, and resource usage

Virtualization → Overview tab

OpenShift Virtualization resources, usage, alerts, and status

Virtualization → Top consumers tab

Top consumers of CPU, memory, and storage

Virtualization → Migrations tab

Progress of live migrations

VirtualMachines → VirtualMachine → VirtualMachine details → Metrics tab

VM resource usage, storage, network, and migration

VirtualMachines → VirtualMachine → VirtualMachine details → Events tab

List of VM events

VirtualMachines → VirtualMachine → VirtualMachine details → Diagnostics tab

VM status conditions and volume snapshot status