You can request assistance from Red Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.
If you have encountered an issue that requires immediate assistance from Red Hat Support, you can submit a support case.
To report a bug, you can create a Jira issue directly.
To request support from Red Hat Support, follow the instructions for submitting a support case.
It is helpful to collect debugging data to include with your support request.
You can gather debugging information by performing the following steps:
Configure Prometheus and Alertmanager and collect must-gather
data for OpenShift Container Platform and OpenShift Virtualization.
must-gather
tool for OpenShift VirtualizationConfigure and use the must-gather
tool.
Collect must-gather
data and memory dumps from VMs.
To report a bug, you can create a Jira issue directly by filling out the form on the Create Issue page.
You can monitor the health of your cluster and VMs by using the OpenShift Container Platform web console. The web console displays resource usage, alerts, events, and trends for your cluster and for OpenShift Virtualization components and resources.
Page | Description |
---|---|
Overview page |
Cluster details, status, alerts, inventory, and resource usage |
Virtualization → Overview tab |
OpenShift Virtualization resources, usage, alerts, and status |
Virtualization → Top consumers tab |
Top consumers of CPU, memory, and storage |
Virtualization → Migrations tab |
Progress of live migrations |
VirtualMachines → VirtualMachine → VirtualMachine details → Metrics tab |
VM resource usage, storage, network, and migration |
VirtualMachines → VirtualMachine → VirtualMachine details → Events tab |
List of VM events |
VirtualMachines → VirtualMachine → VirtualMachine details → Diagnostics tab |
VM status conditions and volume snapshot status |